Welcome to our FAQ's. If you have a question that isn't answered below, then please contact us.

 

• How is Green Answering Service different from any other answering service??

  
  From cutting consumption of valuable resources to utilizing cutting-edge energy conservation techniques, we're dedicated to “doing our part” to preserve resources and protect our planet. We strive to incorporate “green” methodology into all our business practices and we encourage you to take advantage of this revolutionary new way of doing business by taking advantage of our “go green” business answering services. Support green businesses and help build a green economy. Our statistics show that we are among the best in our industry. Offer you customers the level of support they expect and deserve from a company that cares about preserving our natural resources and leaving future generations with a better, cleaner and more livable planet.
  
  

• What services do you offer?

  
  Please visit our Services page for a list of our services. If you don't see the service that you need listed there, then please contact us.

  
  

• What are your rates and do you charge a set-up fee?
  
  Please visit our Rates page for more information about our rates. Yes, we charge a set-up fee. Setup fees are based on the different technologies your account utilizes. For most messaging accounts, this means setting up our answering service software to handle incoming calls to your account. Please contact us for more information about set-up fees.
  
  

• How do you answer my calls?

  
  For most businesses, this means answering calls placed to your existing office phone number. In this case, your office phone will need to be "forwarded" to the phone number our answering service has assigned to your account. Another scenario involves clients who wish to use the phone number we assign to their account as their main "business line" . In this case, no forwarding is required as callers will be directly dialing the phone number we have assigned to your account.
  
  

• My business is not local to you, does this mean I will incur long distance fees or toll charges when using your service?
  
  You will never have any long distance fees or toll-charges associated with your account with the exception of international calls. If we have to make a call on your behalf out of country, we would re-bill you for whatever international fees our provider charges us. This is typically based on the country we are calling and whether the call is to a cellular phone or land line. We included a toll-free number for your incoming calls and no long distance is ever charged to any phone number within the continental U.S. Delivering messages via fax, alpha-pager, digital pager, telephone and text messaging will all technically be long distance calls from our service to you, but again, as long as the calls are placed to phone numbers in the continental U.S., no long distance fees ever apply.
  
  
• Do you accept credit cards?
  
  Yes,we accept all major credit cards.